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219 Old Hook Road
Westwood, NJ 07675

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Home » News » IMPORTANT UPDATE #2: PLEASE READ ENTIRE MESSAGE

IMPORTANT UPDATE #2: PLEASE READ ENTIRE MESSAGE

UPDATE #2: For patients at Valley Eye Associates

We will remain available to triage eye emergencies only, as well as to help you order materials at this time.

During this period of social distancing and quarantine, we must all do our part by restricting activities outside the home except for getting medical care.

  • Routine Eye Exams: If you are scheduled for a routine eye examination appointment, we will be calling to cancel your appointment. We will add your name to a list so that we can call you back when things have improved to reschedule your exam.
  • I need to replace my glasses. What do I do? Please contact us by phone or text at 201-664-0847. You can also email us at mail@2020NJ.com. We may be able to extend your prescription during this time and will help you with your eyewear needs.
  • I’m nearly out of contact lenses. What do I do? Please contact us by phone or text at 201-664-0847. You can also email us at mail@2020NJ.com. We may be able to extend your prescription during this time, and/or place an order for your contact lenses and have them shipped to your house. Please check to make sure that you have at least a 6-month supply. We rely on our suppliers for contacts, and if they ever close down we won’t be able to order the contacts for you.
  • I need a refill on the medication prescribed to me by the practice. What do I do? Please contact us by phone or text at 201-664-0847. You can also email us at mail@2020NJ.com. We can transmit a refill for your prescription directly to your pharmacy so that you have the medication that you need.
  • What about an eye emergency? What can I do? If you have an ocular emergency, we are, as always, available to help you at any time. Call us at 201-664-0847. If you call outside of office hours there is an answering service that will help you to contact us.

PICKUP PROCEDURE

  • Please call ahead to let us know what time you will be coming.
  • Please pay for any balances with your credit card over the phone before arriving.
  • Call us from your car when you arrive, the door will be locked and we will need to open it for you.
  • There will be a pickup table with your order on the table. The table will be disinfected before and after each patient pickup.
  • If you need any adjustments, we will give you instructions on how we will do this.
  • Our temporary office hours will be 9:00 AM - 4:30 PM Monday - Friday.

Stay safe, stay healthy, and as always, feel free to reach out with any questions.

 

IMPORTANT UPDATE #5: PLEASE READ ENTIRE MESSAGE

Valley Eye Associates is happy to announce that as of now, our office is open!

We will be operating on different office hours while keeping safety in mind.We are currently available Monday – Friday between the hours of 9:00 AM – 4:30 PM.

Below are the safety protocols that have been put in place for all visiting patients:

  1. All equipment is cleaned with 70% isopropyl alcohol before and after each use. Examination chairs are disinfected using a virucidal spray before and after each patient. All high touch surfaces are constantly disinfected with virucidal solution.
  2. A protective plastic shield has been installed at the front check in area.
  3. Upon arrival each patient will need their temperature checked with a non-contact thermometer and blood oxygen level taken with a pulse oximeter.
  4. Each morning staff will also undergo temperature and blood oxygen screenings.
  5. We will use our online check-in form as well as requiring any insurance cards or documents to be sent to us via text/email.
  6. All payments can be made with credit card by phone.
  7. All visitors will be required to wear a face covering or mask at all times. You will not be allowed to enter without wearing one.
  8. All pick-ups, adjustments, and other visits will require an appointment time. This is needed so that we know when to expect you and can distance you from anyone else.
  9. We will schedule gaps in between each patient to avoid any overlap between patients. Please come at your scheduled time. If you arrive too early you may have to wait in your car. If you arrive too late for us to perform the necessary tests for your exam you may have to be rescheduled.
  10. A maximum of 2 people will be allowed into the office.
  11. Frames that are tried on must be put into a separate box. Frames are disinfected by saturating in a 3% hydrogen peroxide solution for a minimum of 10 minutes, dried, and then stored for 3 days before being put on display.

Our staff will be reaching out to patients whose appointments were canceled to help them reschedule.Feel free to call us at 201-664-0847 during our business hours or visit our website at www.2020nj.com to reschedule your appointment.

Thank you.